“Your Helping Hand”
Welcome to Your Curb Keepers LLC. These Terms & Conditions (“Terms”) govern your use of our website www.yourcurbkeepers.com and our services, including subscription-based curbside trash services, add-ons, related offerings, and SMS/text message communications. By using our website, subscribing to our services, or opting into SMS notifications, you agree to comply with and be bound by these Terms. Please read them carefully.
1. User Rights & Responsibilities
- You agree to use our website and services only for lawful purposes and in accordance with these Terms.
- You must provide accurate, current, and complete information when creating an account, subscribing, or contacting us.
- You are responsible for maintaining the confidentiality of your account and payment information.
- You agree not to misuse our services, including attempting to disrupt, damage, or gain unauthorized access to our website or systems.
2. Services & Subscriptions
- Our services are subscription-based, offered in monthly plans (Tier 1, Tier 2, Tier 3) with optional add-on services.
- Complimentary items and services are one-time only, non-transferable, and cannot be repeated unless purchased separately as an add-on.
- All subscriptions renew automatically unless canceled in accordance with our Cancellation & Refund Policy. Service availability may depend on your location and municipal trash collection schedules.
3. Payment, Chargebacks & Legal Enforcement
- By subscribing, you authorize recurring payments through your chosen payment method.
- If a chargeback is initiated, Your Curb Keepers LLC will pursue legal action to recover owed funds, including filing claims in court.
- Customers who issue chargebacks will also be responsible for covering court costs, legal fees, and administrative fees.
4. Intellectual Property & Business Protections
- Your Curb Keepers LLC, including its business name, logo, service model, and brand identity, is legally registered and trademarked.
- Customers, partners, or third parties may not reproduce, copy, or attempt to replicate the business model for personal or commercial gain.
- We reserve the right to pursue legal action for damages and trademark infringement if violations occur.
5. SMS/Text Messaging Terms
By opting into SMS communications from Your Curb Keepers LLC, you agree to the following:
- Consent & Opt-In: You may opt in by providing your mobile phone number through our website, order form, or customer support.
- Message Types: We may send service reminders, promotional offers, account updates, and customer support messages.
- Frequency: Message frequency varies but will not exceed 6 messages per month unless related to service updates.
- Opt-Out: You may opt out at any time by replying “STOP.” You may also request removal by contacting Support@yourcurbkeepers.com or (832) 344-3488.
- Help: For assistance, reply “HELP” or contact us at Support@yourcurbkeepers.com.
- Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
- Costs: Message and data rates may apply depending on your mobile carrier plan.
- Data Use: Your phone number and SMS communication preferences will only be used for service-related and marketing messages in accordance with our Privacy Policy.
6. Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding:
- The accuracy, completeness, or reliability of website content.
- The uninterrupted or error-free operation of our services.
- The suitability of our services for your particular needs.
7. Limitation of Liability
To the fullest extent permitted by law, Your Curb Keepers LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services, including but not limited to missed trash pickups due to customer error, delays caused by municipal schedules, or other issues beyond our control.
8. Indemnification
You agree to indemnify and hold harmless Your Curb Keepers LLC, its owners, employees, and affiliates from any claims, damages, liabilities, or expenses (including legal fees) arising out of your misuse of our services or violation of these Terms.
9. Dispute Resolution
We encourage you to first contact us at Support@yourcurbkeepers.com or (832) 344-3488 to attempt resolution. Any unresolved disputes shall be settled through binding arbitration in the State of Texas, unless prohibited by law.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on our website with the “last updated” date. Continued use of our services constitutes acceptance of any changes.
12. Contact Info
📍 Your Curb Keepers LLC
5900 Balcones Drive STE 100
Austin, TX 78731
📧 Support@yourcurbkeepers.com
📞 (832) 344-3488